The Directors Education Series: UDAAP

(Course Preview)

Understanding what products, offerings and communications are “fair” is something that can keep us up at night. Perhaps this is for good reason, as there are high costs to deceiving or treating a customer unfairly. During this program we will review the four P's of deception and the newer terminology of "abusive". You can comply with the regulations and still have things that are unfair. With this in mind, we will review the history of UDAAP along with good examples of the violation of things that are fair. Lastly, we will talk about some products and services that receive greater scrutiny.Individual topics for discussion include:

  • Federal Trade Commission
  • Dodd-Frank Act
  • Consumer Financial Protection Bureau
  • Complaint Submission
  • A deeper dive on:
    • Unfair
    • Deceptive
    • 4 P's of Deceptive
    • Abusive
  • Products/Services under greater scrutiny
  • Fines/Sanctions
  • What to look for

Subscribe to The Directors Education Series and provide your leaders with the guidance and tools needed to navigate the complexities of today's banking environment.

training features:

  • Includes Audio, Video and Powerpoint.
  • PDF Handouts
  • Discussion Questions
  • 20-25 minutes in length (Perfect to show at your monthly board meeting!)
This program is a breakout session from the Directors Education Series, which is a subscription based Library containing over 50 trainings specifically for your Board of Directors. For more information on the Directors Education Series click on or go to You can email questions to or talk with a representative by calling 1-800-831-0678.

Who Should Attend?

This program is recommended for your Executive staff including every member on your Board of Directors.

We are loving the program for our Directors. Training has now become a more regular event and the format and timing of the training is just right for the BOD. They have found the information very helpful in understanding their roles as directors.” — Maureen Daehn, CFO, Maple Bank

After 42 years in Banking and now a Director, the series enables me to continue my knowledge in this ever changing industry! You're never too old to learn, and being a Director it's our responsibility to continue to learn for the good of our organizations.” — Gerald Schmidt, Board Member, Stephenson National Bank and Trust